Refund & Return Policy

Effective Date: June 26, 2024

At Giona, we strive to provide high-quality silver jewelry for gift givers. We want you to be completely satisfied with your purchase. If you are not satisfied, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. This policy is designed to be fair and transparent for both our customers and our business.

1. Returns

1.1 Eligibility for Returns

  • Items must be returned within 3 days of receipt.
  • Items must be in their original condition, unworn, and in the original packaging.
  • Custom or personalized items are not eligible for returns unless they are defective or damaged.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at gionajewel@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Our customer support team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
  3. Pack the item(s) securely in the original packaging and include all paperwork, parts, and accessories. Ensure that the Return Authorization Number is clearly marked on the outside of the package.
  4. Ship the item(s) to the following address:Giona Kalideres, West Jakarta, Indonesia

1.3 Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

2.1 Conditions for Refunds

  • Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
  • If the item(s) are approved for a refund, we will initiate a refund to your original method of payment.

2.2 Refund Process

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
  • You will receive an email notification once your refund has been processed.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

2.3 Non-Refundable Items

  • Shipping costs are non-refundable.
  • Custom or personalized items are non-refundable unless they are defective or damaged.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and then place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support at gionajewel@gmail.com within 7 days of receipt. Provide your order number, a description of the issue, and any supporting photos. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at:

Giona Kalideres, West Jakarta, Indonesia Email: gionajewel@gmail.com

We are committed to providing excellent customer service and ensuring that you are satisfied with your purchase. Thank you for shopping with GionaJewel.com.